FAQ

 1. How long will my order take?

Each item is made to order! Please allow 3–8 business days for processing before shipping. Shipping time is additional and depends on the carrier. During busy seasons, processing may take longer. You’ll receive an email with tracking information once your order ships. Rush processing is not currently available.

2. How do I choose my size?

Check the sizing and fit details for the item you’re ordering, as sizing can vary between brands and styles. For the best fit, compare the listed measurements with a similar item you already own and love. Still unsure? Email support@adorewildembroidery.com before ordering, and I’ll help you choose.

3. Can I request a name, monogram, or custom design?

Yes! Personalized is available on select items. For personalized orders, please double-check all spelling and provide initials in the exact order you’d like them stitched. Have something else in mind? Email support@adorewildembroidery.com with your idea before placing an order so we can discuss what’s possible, pricing, and timing. Custom requests depend on the design and garment. 

4. How do I wash my embroidered items?

Always follow the garment’s care label. For machine-washable apparel, turn the item inside out and wash with cold water, mild detergent, and similar colors on a gentle cycle. Avoid bleach, and air-dry when possible to help protect the fabric and stitching. Avoid ironing directly over the embroidery. Hats and other specialty items may require spot cleaning.

5. Can I return or cancel an order?

All sales are final, and returns or exchanges are not accepted. Please review sizing and order details carefully before purchasing.

You may request a cancellation before your order ships, but cancellation is not guaranteed once production has begun. Email support@adorewildembroidery.com as soon as possible.

If your item arrives damaged, defective, or incorrect, contact me within 7 days of delivery with your order number and photos of the item and packaging so I can review the issue.

6. Who do I contact about an order?

Email support@adorewildembroidery.com with your name, order number, and a brief description of your question. If there’s an issue with your item, please include photos. Allow 1–3 business days for a response.